ONLINE ORDERING, RETURNS & REFUND POLICY

1. OVERVIEW

This Online Ordering, Returns & Refund Policy applies to all purchases made through shop.beautydigger.co.uk (the “Site”) and should be read in conjunction with our Terms & Conditions.

By placing an order through the Site, you confirm that you have read, understood, and agreed to this Policy. If you do not agree, you must not place an order.

2. PRODUCT ORDERS

Placing an item in your shopping basket does not reserve the product or its price. Prices and availability may change at any time prior to checkout.

We reserve the right, at our sole discretion, to:

Refuse or cancel any order
Limit quantities per person or per order
Request additional verification before accepting an order
Restrict or terminate accounts suspected of misuse or resale

An order is not accepted until you receive confirmation that it is ready for collection.

3. CLICK & COLLECT – COLLECTION REQUIREMENT

All orders placed through the Site are Click & Collect only, unless stated otherwise.

Collection timeframe:

Orders must be collected within 30 days of the date you are notified that your order is ready.

Failure to collect:

Orders not collected within 30 days will be deemed abandoned
No refund will be issued for uncollected orders
We reserve the right to dispose of or re-stock the products after this period

It is the customer’s responsibility to arrange collection within the stated timeframe.

4. RETURNS & REFUNDS – GENERAL POSITION

Due to the nature of the products sold (including prescription-only medicines and supplements), we do not offer returns or refunds as a matter of goodwill or change of mind.

Refunds or replacements are only available where required by law.

5. PRESCRIPTION PRODUCTS (STRICTLY NON-RETURNABLE)

Prescription-only medicines:

Cannot be returned or refunded once dispensed or collected
This applies even if the product is unopened

This is in accordance with UK medicines regulations and patient safety requirements.

If you have unwanted prescription products, they must be taken to a local pharmacy for safe disposal.

6. SUPPLEMENTS & NON-PRESCRIPTION PRODUCTS

For hygiene, safety, and quality reasons:

Opened or used products are non-returnable
We do not accept returns for dissatisfaction or change of mind

Returns will only be considered if:

The item is faulty, or
An incorrect item was supplied

7. FAULTY ITEMS

If you believe an item is faulty, you must:

Contact us within 3 days of collection
Provide your order number, full name, product details, and description of the fault

If the item is confirmed to be faulty:

You will be offered a replacement or refund, at our discretion
The product may need to be inspected before any refund is approved

8. INCORRECT ITEMS

If you receive an item that does not match your order:

Once verified, we will:

Arrange a replacement, or
Issue a refund where appropriate

9. NON-REFUNDABLE CIRCUMSTANCES

No refund or return will be issued in the following cases:

Prescription products (once dispensed)
Opened or used supplements or skincare
Failure to collect an order within 30 days
Change of mind
Incorrect products ordered by the customer
Failure to collect due to personal circumstances

10. STATUTORY RIGHTS

Nothing in this Policy affects your statutory rights under the Consumer Rights Act 2015.

11. CONTACT DETAILS

For queries relating to orders, faults, or incorrect items, please contact:

📧 [email protected]